Privacy Policy

Orion Sport Pulse ("we," "us," or "our") operates orionsportpulse.com and is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, subscribe to communications, or place an order. By using our services, you acknowledge that you have read and understood this Privacy Policy.

We serve collectors across Canada, the United States, and internationally. Regardless of where you access our site, we apply consistent data protection practices and respect applicable privacy legislation including principles aligned with Canadian privacy law and, where relevant, GDPR-style rights for visitors from the European Economic Area.

Information We Collect

We may collect personal information that you voluntarily provide when you register for an account, subscribe to our newsletter, complete a contact form, request authentication services, or place an order. This may include your name, email address, mailing address, phone number, order history, and any messages you send to our team.

When you checkout on our site, you provide contact and delivery details so our manager can confirm your order. We do not process online card payments directly through the checkout form on this website; payment arrangements are confirmed separately by our team using secure channels when applicable.

We automatically collect certain technical data when you visit our site, including IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and general geographic region derived from IP. We use cookies and similar technologies as described in our Cookie Policy. Shopping cart and wishlist data are stored locally in your browser unless you choose to share information with us through an order or inquiry.

How We Use Your Data

We use collected information to process and fulfil orders, communicate about your purchases, respond to inquiries, provide customer support, send marketing communications where you have opted in, improve our website and product catalogue, detect fraud or abuse, and comply with legal obligations. We analyse aggregated usage patterns to understand which museum exhibits, articles, and product categories interest our community.

We do not sell your personal information to third parties. We may share data with service providers who assist us with hosting, email delivery, analytics, or shipping logistics, subject to contractual obligations requiring them to protect your information and use it only for specified purposes. We may disclose information if required by law, court order, or governmental request, or to protect the rights, property, or safety of Orion Sport Pulse, our customers, or others.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Order records may be kept for accounting and warranty purposes for several years. Marketing consent records are maintained until you withdraw consent. You may request deletion of certain data subject to legal exceptions.

Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; we encourage you to use strong passwords and to contact us immediately if you suspect unauthorised access to information you have shared with us.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, delete, or restrict processing of your personal data, to object to certain processing, and to data portability where technically feasible. Canadian residents and others protected by applicable privacy legislation may contact us to exercise these rights. We will respond within a reasonable timeframe and may require identity verification.

To make a privacy request, email OrionSportPulse@proton.me with the subject line "Privacy Request" and describe the nature of your request. You may also unsubscribe from marketing emails using the link in any promotional message we send.

Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when revisions were made. Material changes will be highlighted on our website where practicable. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact

Orion Sport Pulse, 3120 Manawa Centre Dr, Council Bluffs, IA 51501, United States. Data Controller: OrionSportPulse LLC. Email: OrionSportPulse@proton.me.